Nestlé Professional is the out-of-home foodservice division of Nestlé, partnering with businesses across healthcare, restaurants, hotels, offices and educational institutions. We deliver a comprehensive range of food, beverage and culinary solutions -spanning coffee, culinary, confectionery and nutrition - designed to help operators elevate customer experiences, improve efficiency and drive business growth through high-quality products, market-leading equipment, expert training and deep industry expertise. With innovation, sustainability and consumer trends at the heart of everything we do, we proudly support foodservice professionals worldwide in creating truly enjoyable, memorable experiences while meeting the evolving needs and expectations of today's diverse and ever-changing customer base.

Approach to Healthcare

Nestlé Professional's healthcare approach is built around one clear goal: enhancing the wellbeing and experience of patients, visitors and healthcare staff through accessible, high-quality coffee solutions and the comfort of trusted, familiar brands. We offer a comprehensive range of coffee formats - from barista-served beverages, self-serve bean-to-cup systems and convenient instant coffee solutions - enabling healthcare facilities to meet diverse needs, settings and budgets. Iconic brands such as NESCAFÉ® and We Proudly Serve Starbucks® create reassuring, familiar experiences while supporting true 24/7 operations. Designed for ease of use, reliability and efficiency, our solutions help healthcare providers create welcoming environments that improve satisfaction, comfort, staff morale and overall wellbeing — while also generating valuable revenue for the Trust

Impact of Products/Services on Healthcare

Nestlé Professional's coffee portfolio creates real value across healthcare - supporting staff wellbeing, productivity and satisfaction while enhancing comfort for patients and visitors. Trusted brands such as NESCAFÉ® and We Proudly Serve Starbucks® deliver familiarity and reassurance, bringing the experience of home and the high street directly into healthcare settings. Our self-serve solutions solve the challenge of providing quality coffee 24/7, ensuring access whenever it is needed most. Through responsibly sourced coffee and strong sustainability credentials, we help hospitals hit their environmental goals with confidence. And with capex-free solutions supporting budget-conscious Trusts, our iconic brands drive footfall, increase on-site spend and generate valuable revenue.

Innovation

Nestlé Professional places innovation at the heart of its healthcare offering, ensuring hospitals have access to the latest beverage technology, consumer trends and coffee solutions. Our portfolio spans both self-serve and barista-served formats, enabling healthcare providers to deliver a modern, high-quality coffee experience. Through We Proudly Serve Starbucks®, hospitals can serve the very latest high-street favourites - including hot and iced Matcha and hot and iced Mocha - while we drive excitement year-round through seasonal promotions and limited-time offers aligned with the high street, boosting footfall and engagement. Most recently, we've introduced capex-free NESCAFÉ® and Starbucks® solutions, reducing financial risk and making premium coffee experiences more accessible than ever for NHS Trusts.

Future Direction

Looking ahead, Nestlé Professional will continue to support the evolving needs of healthcare by making high-quality coffee experiences more accessible for NHS Trusts, staff, patients and visitors. We aim to grow our capex-free NESCAFÉ® and We Proudly Serve Starbucks® offerings, helping to remove barriers to entry, and to bring the latest high-street trends and innovation into healthcare settings through our ongoing product and format development. Our approach remains guided by the NESCAFÉ Plan 2030 and Nestlé's ambition to achieve Net Zero by 2050, helping Trusts progress toward their own sustainability and wellbeing goals, one cup at a time.